Return and Refund Policy
Easy Returns within 30 Days
At Gold Maria, we want you to be satisfied with your purchase. If for any reason you are not satisfied, we offer a simple return process.
General Return Rules
- Return period: You have 30 days from the day you receive your order to return products. Under EU regulations, customers are entitled to at least 14 days — our policy offers more.
- Product condition: Products must be unused, in their original condition, and returned in their original packaging. Google requires clear specification of the conditions.
- Easy returns: Returning products to us is simple, and our customer service team is happy to help.
Return Costs
- For defective products: No cost to the customer. This applies when the product is faulty, damaged by the courier, or otherwise defective.
- Customer change of mind: The actual cost of return shipping will be charged to the customer. This applies when the customer purchased the wrong product, the size doesn't fit, or the product is no longer needed. You are responsible for the return shipping costs. Shipping costs are non-refundable.
How to Return a Product
- Contact us: Send an email to info@goldmaria.com with your order number and the reason for the return.
- Package the product: Secure the product in its original packaging, including all accessories, tags, and documents.
- Send the package: Take the package to the nearest carrier location, following the instructions in the return authorization email.
All returns should be sent to: 2nd floor, Building 9, No. 887 Changchun West Rd. China (Zhejiang) Pilot Free Trade Zone, Jindong District, Jinhua, Zhejiang
Refund Process
- Inspection: Upon receiving the return, we will inspect the product to ensure it meets our return criteria.
- Refund: After successful verification, we will proceed with the refund. Funds typically appear on the original payment method within 3–7 business days — depending on your bank or payment provider.
- Refund method: Refunds are issued using the same payment method used for the purchase.
Exchanges
Want to exchange a product for a different size, color, or model? No problem! Contact us and we'll help you complete the exchange smoothly.
Non-Returnable Products
For hygiene and safety reasons, some products may not be eligible for return. These products will be clearly marked as non-returnable in their description.
More Information
Have questions?
Visit our FAQ page or contact our customer service department. Frequently Asked Questions
Contact details:
Store Name: Gold Maria
Company Address: 1 S Dearborn St, Chicago, IL, 60603, United States
Email: info@goldmaria.com
Contact: Contact Page
Customer Service: Monday through Friday: 9:00 AM – 5:00 PM (CEST)