FAQ
Welcome to the Gold Maria Frequently Asked Questions page. Here you’ll find answers to questions about shipping, returns, orders, and customer service. If you need further assistance, contact us.
Question #1: How long will I have to wait for my package?
Answer: Here are our estimated delivery times:
- Order processing time: 1–2 business days
- Delivery time (transit): 6–8 business days
- Total estimated delivery time: 7–10 business days
For more information, please see our Shipping Policy.
Question #2: Do you offer free shipping?
Answer: Yes! We offer free shipping on all orders within United Kingdom. You can find details in our Shipping Policy.
Question #3: Where is Gold Maria located?
Answer: Gold Maria is a British fashion brand based in United Kingdom. We offer carefully selected women’s clothing and accessories, and we fulfill orders exclusively within United Kingdom.
Question #4: What if I receive a defective product?
Answer: If a product arrives damaged or defective, we’ll replace it free of charge. Contact us and return the item within 30 days. For more information, see our Return Policy.
Question #5: Can I cancel my order after placing it?
Answer: Yes, you can cancel your order within 24 hours of placing it. Please contact us immediately via the contact form or by email at info@goldmaria.com.
Question #6: What is your return policy?
Answer: We offer a simple and transparent return process. You can find detailed information on our Return Policy page.
Question #7: When will I receive my refund after returning the product?
Answer: After we receive and inspect the returned product, we will issue a refund within a maximum of 7 business days. The refund will be processed using the same payment method you selected when placing your order. The time it takes for the refund to appear in your account depends on the payment processor or your bank.
Question #8: Do you offer a warranty on your products?
Answer: Yes, every purchase at Gold Maria is covered by a 30-day warranty. If you encounter a problem with the quality or workmanship of a product, please contact us. For more information, see the Return Policy.
Question #9: How can I contact customer service?
Answer: You can contact us through our Contact Us page or send an email directly to info@goldmaria.com.
Question #10: Do you offer international shipping?
Answer: No, we currently fulfill orders exclusively within United Kingdom.
Question #11: Do you have a physical store I can visit?
Answer: No, Gold Maria is an online-only brand. This allows us to offer trendy products at competitive prices and deliver them quickly throughout the country.
Question #12: Can I place a wholesale order for my company or organization?
Answer: Yes, we accept wholesale orders. Please contact us via the contact form to discuss the details and terms of our partnership.
Question #13: What is the product exchange process?
Answer: If you’d like to exchange a product (e.g., for a different size or color), please follow the instructions in the Return Policy. Contact us within 30 days of receiving your order, and we’ll guide you through the entire process.
Question #14: How can I track my order?
Answer: You can track your order on the Order Tracking page. Once your order has been shipped, you’ll receive an email with a tracking link and your tracking number.
Contact Information:
Store Name: Gold Maria
Business Address: 1 S Dearborn St, Chicago, IL, 60603, United States
Email: info@goldmaria.com
Contact: Contact Page
Customer Service: Monday through Friday: 9:00 AM – 5:00 PM (CEST)